Transition
Transition Cases - Uploading Client Packet
This article is to be used when you are transitioning your book of business to Mutual and you have been working with the Transitions team. The cases will already be created under the primary point of contact's log in for the transition. Use the below ...
DocuSign Requirements
As of April 20, 2025, any DocuSign on Mutual's paperwork will require Knowledge-Based Authentication (KBA authentication) to be shown as passed on the Certification of Completion pages. Knowledge-Based Authentication (KBA) verifies a client's ...
Firms that will or will not allow Docusign on Forms
Nationwide - YES Equitable - NO Jackson - YES John Hancock Life - NO John Hancock 529 - NO Transamerica - NO Touchstone Funds - NO Pacific Life - NO NEST 529 - Yes with E Summary American Fund/College America - YES Allianz - YES Prudential/Fortitude ...
Black Diamond - How to Run Queries in Orion to Import into Black Diamond
What is Black Diamond? Black Diamond is a wealth platform that has dashboards, does reconciliation, has CRM capabilities and various integrations to help manage your accounts. It is similar to Orion. What is the Purpose of this Article? Since Black ...
Case Statuses
Below will list the different statuses there are in the Evolve Portal and their meaning. Open: * There has been a new case created and the case is pending a team member to assign themselves to it. * There has been communication added to the case and ...
eMoney integration to Orion
The attached article are instructions on how to integrate eMoney to Orion. If you have issues with seeing an account, please create a case in the Evolve Portal under Platform Technology>Orion>Integrations.
How to Request a Rebalancing of an Annuity
There are a few ways to submit a request to Rebalance/Reallocate an Annuity 1. The client can call the annuity carrier directly and provide them with the trade information. You can also be on the phone with the client. They will provide information ...
Mutual/Evolve Information
Evolve Web Portal: Mutual Evolve | Home Company Website: https://www.mutual.group/ Orion: Login (orionadvisor.com) OR clicking the rocketship under the Evolve Portal Email: Evolve@Mutual.Group Evolve Hotline: 805-702-7222 Tech Number: 805-764-6740 ...
Orion - RMD Information- Verified RMD column or RMD Dashboard
Your client's RMD can be found in two places: 1. Under the column "202X (whichever year we are in) RMD Value from Product Company". Values there have been verified as accurate by the Evolve Service Team with the carrier. If you do not see a value ...
Client Packet - Creating a Case Post Transition
Below are the steps to creating a New Case in the Portal when you have a Client Packet to upload. The most recent client packet can be downloaded in the below KB article. https://evolve.mutual.group/portal/en/kb/articles/client-packet-tips 1. To the ...
Orion - How to create a New Account
See below for the steps to create a New Account in Orion: If you are not seeing an account in your version of Orion, you will need to create a case in the portal and confirm that we can view the account in Mutual's version of Orion. Once that is ...
Orion- How to See Client Information
This article shows how to view client account information in Orion. Keep in mind that any account that does not have a download source, i.e., life insurance, will not show assets or transaction data. Getting Started: Finding Accounts: The left-hand ...
Orion - Report Queries
This is how to run reports in Orion for your firm's use. Please keep in mind, not all download sources for accounts download on a daily basis so some figures may be off. 1. On the left hand side, click on 'All Applications' section, then click ...
NAP-RAP Letter
NEW ACCOUNT PROFILE (NAP): When an account is transferred to the Mutual Group (The Evolve Program), the client will receive either an encrypted email or a mailed document. This document is called the New Account Profile (NAP) and is required by ...
Evolve Client Portal Login Instructions
1. Go to https://evolve.mutual.group 2. Enter your email address a. If email is hosted with Microsoft O365: i. You will be prompted to enter the password you use to access your email for your organization ii. You will then be required to setup ...
Client Packet Tips
When completing a client packet, remember these below tips: * The client should be the one completing the documents and you can advise them on how to complete. * If using DocuSign, we will only accept authentication using Knowledge Base (KBA). * Most ...
No Valid Form of ID
If the client does not have a valid form of ID (expired), please see what is needed below. Attach this document to the client packet when submitting. - When there is NOT a POA acting on behalf of the client, provide a letter that indicates the ...
Requesting 529 or Mutual Fund account Withdrawals
In order to avoid withdrawal requests for monies from 529 or mutual fund accounts being NIGO, please be certain to detail how much money is to come from which fund. In a few cases, a 529 may be invested in an age-based selection; ie just have one ...
Electronic Signatures NOT Accepted for BD Changes
As of 5/26/26 these are a list of the carriers who have indicated that do not accept electronically signed Change of BD Forms. Please have the client wet sign the documents. - Alliance Bernstein - AIG Sunamerica/Corebridge - Augustar/Ohio National - ...
How to Create a Case in the Evolve Client Portal
Website: Mutual Evolve | Home 1) From the Home Page, click on Create a Case in the upper right hand corner of the screen. 2) Type in a relevant subject in the Subject box. You'll notice that when you type a word, if it matches an existing Knowledge ...
401K Account Paperwork Requirements
In addition to the Non-Brokerage Account application and the Change of Broker Dealer Form, we will need the executed and signed plan documents. These documents show who the Authorized Individual is on the 401K account. This allows Mutual Securities ...
How to View Accounts in Orion Using Portfolio Audit
Viewing Accounts with Portfolio Audit: The suggested way to view accounts in Orion is by using the Portfolio Audit app. You can use default views or customized views. Both are showing below: There are two ways to access Portfolio Audit: From the ...
Non - Resident Alien (NRA)
When a client is a Non-Resident Alien, please complete the attached documents. Once complete, please submit with the Non-Brokerage Application. Forms Enhanced Due Diligence Questionnaire for NRC.07-2014.pdf W8 BEN Form Individual. 07-2017.pdf ...
Variable Annuity Riders Overview
In today’s market, variable annuities offer a wide range of both living and death benefits in the form of optional riders. These riders can allow clients to guarantee an annuity’s contract value and/or a minimum income stream. However, they come at ...
Variable Annuity Overview
Variable annuities can provide a variety of benefits to clients who have both insurance and investment goals. However, variable annuities are complex products with unique features and risks. In order to better serve your clients, you need to have a ...