DocuSign Requirements
As of April 20, 2025, any DocuSign on Mutual's paperwork will require Knowledge-Based Authentication (KBA authentication) to be shown as passed on the Certification of Completion pages. Knowledge-Based Authentication (KBA) verifies a client's identity through a series of credit-linked questions that confirm their identity. Please note, other electronic signature methods, such as Box or Adobe are not accepted.
If a client fails the authentication process, all you need to do is resend the DocuSign envelope to the client. This will generate a new series of questions for the client to answer.
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401K Account Paperwork Requirements
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Nationwide - YES Equitable - NO John Hancock Life - NO John Hancock 529 - NO Transamerica - NO Touchstone Funds - NO Pacific Life - NO NEST 529 - Yes with E Summary American Fund/College America - YES Allianz - YESElectronic Signatures NOT Accepted for BD Changes
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Variable Annuities only Link to Forms: No public forms Third Party Authorization Allowed: Yes To set up a Third Party Authorization: Use the Third Party Authorization form Forms attached here: Mutual LPOA form Tax Information Available Online Mailed ...Prudential
Accounts starting with E Link to Forms: No outside forms available Third Party Authorization Allowed: No Forms attached here: Mutual LPOA form Portfolio Holdings: Investment Options | Prudential Financial Prudential paperwork can be sent in via ...