| Available Online | Mailed to the Client | |
| RMDs | Have to call January 15th or check December statement | N/A but it is on the December statement if they are mailed that |
| 1099-R | N/A to advisors, however, we can call to be emailed a copy | Mailed by 02/01 to the clients or they can access online |
| 5498 | N/A to advisors, however, we can call to be emailed a copy | Mailed by 02/01 to the clients or they can access online |
Mutual | Client | Third Party | DPOA | |
Distributions | -No. We also cannot cancel distributions. | -Can call a phone withdrawal if under $50k to their AOR or via ACH if the account is already on file. Please note, this is contract specific so some contracts may not | No | Written may be accepted, it depends on the roles and responsibilities listed in the DPOA legal document |
Contribution | -No. We also cannot cancel contributions. | -No, contributions are via check deposit only- however, check the contract to see if it allows for extra deposits | No | Written may be accepted, it depends on the roles and responsibilities listed in the DPOA legal document |
Trading | -The Nationwide Exchange/Allocation Authorization Request form must be completed once giving us authorization. If we have our LPOA form on file (needed only once), then we will call in the request with the Mutual Securities Rebalance/Reallocation form (needed every time) | No | Depends on the roles and responsibilities listed in the DPOA legal document |
| Financial Requests | -Processed same business day if received in good order before 4 PM EST |
| Non-Financial Requests (such as beneficiary changes or address changes) | -3-5 business days |
| Third Party Authorization | -3-5 business days |
| Durable Power of Attorney | - 3-5 business days |
| Mutual | Client | Third Party Authorization | DPOA | |
| Beneficiary Change | No | -Only via form | No | Depends on the roles and responsibilities listed in the DPOA legal document - Case by Case situation |
| Statement Preferences (mail or email) | We can turn off physical mail being delivered, but only the client can create an online profile and enable notifications that there is a statement available to look at in the portal. | Owners only on the website under Delivery Preferences | No | Depends on the roles and responsibilities listed in the DPOA legal document - Case by Case situation |
| Mutual | Client | Third Party Authorization | DPOA | |
Address | Can update verbally with LPOA on file | Can update verbally | No | -Depends on the roles and responsibilities listed in the DPOA legal document |
| Phone Number | Can update verbally with LPOA on file | Can update verbally | No | Depends on the roles and responsibilities listed in the DPOA legal document |
Can update verbally with LPOA on file | Can update verbally | No | Depends on the roles and responsibilities listed in the DPOA legal document |
Durable Power of Attorney Requirements | DPOA Legal Document (make sure sigs are notarized) and a letter of instruction signed by the DPOA saying they are to be added to the account. |
ESignature accepted via DocuSign | Yes, for most forms include the Certification of Completion forms. |
Original Death Certificates Required | Copy is accepted on all types of accounts. |