Available Online | Mailed to the Client | |
RMDs | RMD quote can be requested online | No |
1099-R | On website- beginning of February | Mailed out starting last week of January |
5498 | On website - beginning of June | Mailed out starting last week of May |
Financial Requests | -Processed same business day if received in good order before 4 PM EST |
Non-Financial Requests (such as beneficiary changes or address changes) | -2-4 business days |
Third Party Authorization | - 2-4 business days |
Durable Power of Attorney | - 2-4 business days |
Mutual | Client | Third Party Authorization | DPOA | |
Beneficiary Change | No | Owners only via form | No | Depends on the roles and responsibilities listed in the DPOA legal document - Case by Case situation |
Statement Preferences (mail or email) | Yes, I can request it, however, client must register themselves for eDelivery via the Manage Contract tab in Document Delivery preferences (Trust accounts cannot have eDelivery) | Owners can call in and make that request, however, they must register themselves for eDelivery via the Manage Contract tab in Document Delivery preferences. In order to cancel that, they just click 'Remove' online *Trust accounts cannot have eDelivery | No | Depends on the roles and responsibilities listed in the DPOA legal document - Case by Case situation |
Mutual | Client | Third Party Authorization | DPOA | |
Address | Can update verbally with LPOA on file | Owner can update verbally | No | Yes |
Phone Number | Can update verbally with LPOA on file | Owner can update verbally | No | Yes |
Can update verbally with LPOA on file | Owner can update verbally | No | Yes | |
Duplicate Statements | Not allowed in any capacity | Not allowed in any capacity | Not allowed in any capacity | Not allowed in any capacity |
Mutual | Client | Third Party | DPOA | |
Distributions | -Every time a client wants to give us authorization to call on their behalf, we need our LPOA form (if we don't already have it on file) and Talcott needs the Paperless Withdrawal Authorization form. It has to be completed by the client and then provided to us and we will get the Attachment A (the last page) signed by our Compliance. | -Owner can only call in distributions if they have signed the Paperless Withdrawal Authorization Form | No | Depends on the roles and responsibilities listed in the DPOA legal document |
Contribution | -We cannot call in contributions. | -Owners cannot call in contributions | No | Depends on the roles and responsibilities listed in the DPOA legal document |
Trading | Owners only. Limit of 20 trades per contract year. | No | Depends on the roles and responsibilities listed in the DPOA legal document | |
Tax Withholding | Owners can call in | No |
Durable Power of Attorney Requirements | -DPOA legal document -Signed and notarized letter of instruction to add the Power of Attorney. It must include the client's account number and they must have 'POA' or 'Attorney in fact' after their signature. |
ESignature accepted via DocuSign | Yes for some forms and must include Certificate of Completion page. |
Original Death Certificates Required | They will take a copy of a Certified Death Certificate - must be able to see seal. |