When completing a client packet, remember these below
tips:
* The client should be the one completing the
documents and you can advise them on how to complete.
* If using DocuSign, we will only accept authentication using Knowledge Base (KBA).
* Most sections if missed or entered incorrectly on the client packet will require the client's initial and date. Will specify below, if the section DOES NOT require an initial and date.
* Enter the CRS Delivery Date (pages added into the client packet). This is the date the client received the Client Packet with the CRS Forms explaining the agreement between Mutual and the Client. This date is either on or before the client signature date. If missing, we can take as a response in the case. If the CRS date is AFTER the client signature date, we will need new signature and dates on the application. If the CRS date was entered incorrectly, this can be a response in the case with the update.
* Client SS# and DOB must be completed. If these
sections are not filled in, they will need to be initialed and dated by the client when
they are added.
- If the SSN is entered incorrectly, a W9 will need to be completed by the client.
- If the SSN is entered correctly, but comes up unverifiable on a CIP, a copy of the client's SS Card will be required.
- If the DOB/address comes up unverifiable on a CIP report, a copy of the client's current DL is required.
* Client physical address cannot be a PO. Box address. If the address is missing or incorrect, we will require a copy of the client's current DL or an initial and date on the application with the correction.
* UTMA/UGMA Accounts - Minor physical address is needed.
* 529 account, enter the beneficiaries name, SSN and DOB.
* Joint account, the entire secondary portion needs to be completed.
* Remember to enter the TIN # if applicable for the registration type.
* Enter a valid form of ID.
* # of Dependents is required.
· * Employment Status:
- Retired or Unemployed, we need
to know the former occupation of the client. Cannot be too broad. If a manager or owner. List where they worked. I.e. Manager of Deli Department. Associate at Fidelity.
· - Page
2 (Financial Profile) Current Source of Income, do not mark Salary if retired, homemaker or unemployed.
· - Homemaker, do not mark
salary. They can mark Spouse/Partner Salary or any other options that apply.
· * Every section on page 2 (suitability
information) needs to be completed. If there is a missing item, the client will
need to initial and date the change/update. However, the Trusted contact
section can be added without initials.
· - On Page 2, for the Investment Objective Ranking,
make sure there is only one #1 listed.
· * 529 plan:
- Owner needs to initial all four boxes on the
Acknowledgements page.
· * Change of BD Form (COBD): we need the
Name of the MF or Annuity Company, Name of Client, and the account/contract
number. The client’s signature and date must be within 60 days of sending us
the paperwork. The carriers typically range from 60-90 days until they will
stale date the document.
· * LPOA: if the account has multiple owners,
make sure all people sign and date. If the account number, Advisor Name or Firm Name are missing. It will require an initial and date.
When sending the client packet via the Portal, please
save the Client Packet as:
Client
Packet - Last Name, First Name – Registration Type
·
Send the entire packet as one file – Release of
Information (ROI), NBA, Change of BD (COBD), and the LPOA. If there are other
supporting documents (401K plan documents, POA Docs, Trust Docs etc..) please
attach as well to the packet. If you have questions in regard to the
supporting documents, please see the KB articles.
-
401K Account Paperwork
Requirements
-
Durable Power of Attorney
Affidavit and Indemnification Form
-
Trust Account
Documentation