Product Company Communications

Product Company Communications

On a daily basis, Mutual Securities receives physical mail and email notifications from product companies. Examples can range from quarterly statements being available to confirmation of a client transfer or an excess withdrawal violation.

Cases are created and sent to the primary contact(s) that your firm has designated for communications. Please create a case if you ever need to update these designated contacts.

These communications will be one of two categories: For Your Information Only or Action Needed.  

Please make sure all items are reviewed, and any calls to action needed by your firm or your client are completed.

Advisors will need to reach out to their clients should any action be necessary based on any of the communications that Mutual has received. The Mutual Evolve team typically does not interact with end clients directly without discussing the situation with the advisors first and would typically require the advisor to be a party to the call. 






    • Related Articles

    • Client Packet Tips

      When completing a client packet, remember these below tips: * The client should be the one completing the documents and you can advise them on how to complete. * If using DocuSign, we will only accept authentication using Knowledge Base (KBA). * Most ...
    • Change of Broker/Dealer and/or Representative Authorization

      The Change of Broker/Dealer and/or Representative Authorization is used to change the rep on an account from the current rep to a Mutual Securities Inc (MSI) rep. As it stands today, that rep is Randal Carson.  In most cases, this form will have been ...
    • Variable Annuity Overview

      Variable annuities can provide a variety of benefits to clients who have both insurance and investment goals. However, variable annuities are complex products with unique features and risks. In order to better serve your clients, you need to have a ...
    • How to Create a Case in the Evolve Client Portal

      Website: Mutual Evolve | Home 1) From the Home Page, click on Create a Case in the upper right hand corner of the screen. 2) Type in a relevant subject in the Subject box. You'll notice that when you type a word, if it matches an existing Knowledge ...
    • How to View Accounts in Orion Using Portfolio Audit

      Viewing Accounts with Portfolio Audit: The suggested way to view accounts in Orion is by using the Portfolio Audit app. You can use default views or customized views. Both are showing below: There are two ways to access Portfolio Audit: From the ...