Evolve Annual Attestation Now Due!
Please be on the lookout for your annual Evolve Program Policy Attestation, which will be arriving in your inbox in early July. This attestation is a straightforward process that helps confirm your firm’s continued alignment with the Evolve Program Participation Policy. It’s important that the attestation is completed by an authorized signer listed on your firm’s Form ADV Part 1, Schedule A, and submitted no later than July 27, 2026. The attestation will be sent by email , so please keep an eye out for it.
If you have any questions or need assistance, feel free to reach out to MSI Compliance either by email or by phone at 805-764-6740 x803. We’re here to help make the process as smooth as possible.
Evolve Program Compensation
Q2 Evolve Invoice Payables
- Q1 Evolve quarter ends March 31, 2026 with payables generated and posted the week of July 23, 2026.
- Approved invoices are paid via direct deposit starting July 31, 2026; any credits or debits will appear in the next quarter’s payment.
- The new Evolve Invoice Portal provides details online —only authorized RIA users can access their firm’s information. You will not receive emailed invoice details going forward. You can learn more by following this brief instructional video Evolve Invoice Portal.
- New access must be requested through the Evolve Service Portal Case system and only by an authorized person listed on ADV Part 1, Schedule A.
- Annual Attestations occur every July; failure to complete them delays invoice details and payments.
- Questions? Contact Amy Wallace, Client Success Manager, at amy.wallace@mutual.group or 805‑764‑6740 x103.
Communications
New Invoice Details Online
The new Invoices page provides access to invoice details for RIAs, but is only accessible to users who have been authorized to receive invoice detail information for their firm. Any new access will need to be requested through the Evolve Service team by an authorized individual for the firm (someone listed on the ADV Part 1, Schedule A).
Insurance Solutions Desk
The Insurance Solutions Desk makes it simple to incorporate fee-based annuities into your planning and investment strategies, no broker/dealer affiliation or insurance license required.
Our team delivers objective case design and comprehensive back-office support, including:
• Customized illustrations aligned with your client’s goals
• Carrier coordination and thorough due diligence
• Seamless, end-to-end implementation support
If you’re exploring how fee-based insurance solutions could enhance your client offering, we’re here to help. Connect with the Insurance Solutions Desk or submit a Fee-Based Insurance or Annuity Proposal Request to get started.
Are You Getting Paid For The Assets You've Moved?
To confirm if you are getting paid for all of the billable assets you’ve moved over to the Evolve Program, please review whether each account is marked “In Good Order” (IGO) or “Not in Good Order” (NIGO) in the Evolve Orion database How to View Accounts in Orion Using Portfolio Audit . Please be sure you are reviewing the Account Status and the Account Status Notes columns for this purpose.
NIGO accounts, which lack complete or correct paperwork, are excluded from your billable AUM—and so from your compensation. Addressing NIGO status promptly ensures you receive credit for every eligible asset. If you need assistance, the Evolve Service Team can help verify or update account information. Please open an Evolve Service case to request further research on specific accounts. How to Create a Case in the Evolve Client Portal
System Error with FanMail and DST - Allianz
We’ve identified a system error in FanMail and DST that affects Allianz accounts starting with “DA.” Because of inaccurate CUSIP reporting, account values may be off. If your firm has any impacted accounts, please open a service case to request updated values. How to Create a Case in the Evolve Client Portal. The estimated timeframe for a permanent fix is reportedly by the end of July. Contact our support team if you have any additional questions or need further assistance.
Docusign: Knowledge-Based Authentication (KBA)
This serves as a reminder that Mutual requires the use of Knowledge-Based Authentication method for any investor-related paperwork that is signed via DocuSign. Knowledge-Based Authentication (KBA) verifies a client's identity through a series of credit-linked questions that confirm their identity. Other authentication methods within DocuSign, such as SMS, are not accepted without prior written authorization from Mutual Securities’ Compliance. This may be granted in the event that an investor client fails KBA multiple times. Other electronic signature methods, such as Box or Adobe are not accepted. Any envelopes received prior to April 20th with SMS will be accepted, but any received after will be rejected.
Best Practice Tip
Please remember to indicate in your case where funds are to be drawn from when requesting a Mutual Fund distribution. You can locate the assets in the account on Orion by right clicking on the account and selecting Assets.
Product Company/Carrier Alerts
The following Carriers all require the contract owner to sign an authorization form allowing Mutual to submit Reallocation/Rebalancing requests on the client's behalf
- Equitable
- Nationwide
- Prudential/Foretitude
- Talcott
- Venerable
- Voya
Brighthouse Financial is now allowing clients to authorize certain transactions to be performed on their behalf. They must log into their Brighthouse account and provide this authorization through the website. Please see the Advisor Communication, the Client Communication and the Client Guide.
Mutual Group has been told that Janus Henderson is going through a proxy vote right now, & proxy solicitor, Alliance Advisors, is reaching out to Janus Henderson end clients if they have yet to vote. If your end clients reach out to you regarding this, we understand that the toll-free option, 855-206-2309, is available. available. Alternatively, clients may vote online at: web.viewproxy.com/janushendersoncstdst/2026
Recent Articles
Evolve Contact Sheet
Please see the attachment for Evolve's Contact Sheet. This is to be used when you would like to request access to the Evolve Client Portal and Orion for new employees of your firm. Please upload this in a case to our Technology team.
Brighthouse Client Transaction Authorization Guides
Brighthouse Financial is now allowing clients to authorize certain transaction be performed on their behalf. They must log into their Brighthouse account and provide this authorization through the website. Please see the Advisor Communication, the ...
Client Packet
Please also see Client Packet Tips for helpful tips on the Client Packet.
Evolve Compensation Timeline
This is the static compensation schedule for Evolve clients. Please see further below for the 2026 Compensation Calendar. QUARTER ENDING DETAILS DISTRIBUTED* PAYMENT DISTRIBUTED** ADDITIONAL REQUIREMENTS March 31 July July 31 June 30 October October ...
2026 Compensation Calendar