Mutual Evolve

Offices Closed


Offices Closed

In observance of Juneteenth, the Mutual offices will be closed Friday, June 19th. We're proud to celebrate this day as a nation and hope everyone has a great, long weekend. 

    Annual Attestation

    Evolve Annual Attestation

    Please be on the lookout for your annual Evolve Program Policy Attestation, which will be arriving in your inbox in early July. This attestation is a straightforward process that helps confirm your firm’s continued alignment with the Evolve Program Participation Policy. It’s important that the attestation is completed by an authorized signer listed on your firm’s Form ADV Part 1, Schedule A, and submitted no later than July 27, 2026. The attestation will be sent by email, so please keep an eye out for it.

     If you have any questions or need assistance, feel free to reach out to MSI Compliance either by email or by phone at 805-764-6740 x803. We’re here to help make the process as smooth as possible.

      Announcements

      Evolve Program Compensation
      Q2 Evolve Invoice Payables

      • Q1 Evolve quarter ends March 31, 2026 with payables generated and posted the week of July 23, 2026. 
      • Approved invoices are paid via direct deposit starting July 31, 2026; any credits or debits will appear in the next quarter’s payment. 
      • The new Evolve Invoice Portal provides details online —only authorized RIA users can access their firm’s information. You will not receive emailed invoice details going forward. You can learn more by following this brief instructional video Evolve Invoice Portal.
      • New access must be requested through the Evolve Service Portal Case system and only by an authorized person listed on ADV Part 1, Schedule A. 
      • Annual Attestations occur every July; failure to complete them delays invoice details and payments. 
      • Questions? Contact Amy Wallace, Client Success Manager, at amy.wallace@mutual.group or 805‑764‑6740 x103.

        Communications

          New Invoice Details Online


          The new Invoices page provides access to invoice details for RIAs, but is only accessible to users who have been authorized to receive invoice detail information for their firm. Any new access will need to be requested through the Evolve Service team by an authorized individual for the firm (someone listed on the ADV Part 1, Schedule A).




            Insurance Solutions Desk

            The Insurance Solutions Desk makes it simple to incorporate fee-based annuities into your planning and investment strategies, no broker/dealer affiliation or insurance license required.

            ​

            Our team delivers objective case design and comprehensive back-office support, including:

            • Customized illustrations aligned with your client’s goals

            • Carrier coordination and thorough due diligence

            • Seamless, end-to-end implementation support

            ​

            If you’re exploring how fee-based insurance solutions could enhance your client offering, we’re here to help. Connect with the Insurance Solutions Desk or submit a Fee-Based Insurance or Annuity Proposal Request to get started.

              Important Reminder

              • Please remember to check whether your client accounts are “in good order (IGO)” in our system. You can confirm this by either referencing your cases or by going into the Evolve Orion database to the field in Portfolio Audit called Account Status.

              • - If it’s “IGO”, that means the Mutual paperwork we received is acceptable.

              • - If it’s “NIGO” there should be a reason in the Account Status Notes field. Accounts with a NIGO status will not be included in your firm’s billable AUM (if applicable).

              • If you are not clear on how to view these accounts in the Evolve Orion database, please visit the How to View Accounts in Orion using Portfolio Audit Knowledge Base article.

              • The Evolve Service Team is more than happy to help address any missing information. 


                Docusign: Knowledge-Based Authentication (KBA)

                This serves as a reminder that Mutual requires the use of Knowledge-Based Authentication method for any investor-related paperwork that is signed via DocuSign. Knowledge-Based Authentication (KBA) verifies a client's identity through a series of credit-linked questions that confirm their identity. Other authentication methods within DocuSign, such as SMS, are not accepted without prior written authorization from Mutual Securities’ Compliance. This may be granted in the event that an investor client fails KBA multiple times. Other electronic signature methods, such as Box or Adobe are not accepted. Any envelopes received prior to April 20th with SMS will be accepted, but any received after will be rejected. 


                  2025 RMD Value

                  Your client’s 2025 RMD value can be located on the RMD Dashboard in Mutual's Orion database. It will be located under the column “2025 RMD Value from Product Company.”  Values listed here have been verified as accurate by the Evolve Service Team. If you do not see a value listed, please submit a case to the Evolve Service Team.


                  Some product companies have not generated this information yet, so requests will be fulfilled as information is made available.


                  NOTE: RMD information for inherited IRAs is provided on a best efforts basis, and will need to be requested individually from the Service Team.


                    Best Practice Tip

                    Please remember to indicate in your case where funds are to be drawn from when requesting a Mutual Fund distribution.  You can locate the assets in the account on Orion by right clicking on the account and selecting Assets.


                      Product Company/Carrier Alerts

                      The following Carriers all require the contract owner to sign an authorization form allowing Mutual to submit Reallocation/Rebalancing requests on the client's behalf

                      • Equitable
                      • Nationwide
                      • Prudential/Foretitude
                      • Talcott
                      • Venerable
                      • Voya
                      Brighthouse Financial is now allowing clients to authorize certain transactions to be performed on their behalf. They must log into their Brighthouse account and provide this authorization through the website. Please see the Advisor  Communication, the Client Communication and the Client Guide.  

                      Mutual Group has been told that Janus Henderson is going through a proxy vote right now, & proxy solicitor, Alliance Advisors, is reaching out to Janus Henderson end clients if they have yet to vote. If your end clients reach out to you regarding this, we understand that the toll-free option, 855-206-2309, is available.  available. Alternatively, clients may vote online at: web.viewproxy.com/janushendersoncstdst/2026 

                        • Recent Articles

                        • Evolve Contact Sheet

                          Please see the attachment for Evolve's Contact Sheet. This is to be used when you would like to request access to the Evolve Client Portal and Orion for new employees of your firm. Please upload this in a case to our Technology team.

                        • Brighthouse Client Transaction Authorization Guides

                          Brighthouse Financial is now allowing clients to authorize certain transaction be performed on their behalf. They must log into their Brighthouse account and provide this authorization through the website. Please see the Advisor Communication, the ...

                        • Client Packet

                          Please also see Client Packet Tips for helpful tips on the Client Packet.

                        • Evolve Compensation Timeline

                          This is the static compensation schedule for Evolve clients. Please see further below for the 2026 Compensation Calendar. QUARTER ENDING DETAILS DISTRIBUTED* PAYMENT DISTRIBUTED** ADDITIONAL REQUIREMENTS March 31 July July 31 June 30 October October ...

                        • 2026 Compensation Calendar

                        Exploring fee-based annuity and insurance solutions?

                        Questions? Call Us

                        Follow Us

                          Popular Tags